Do You Provide Progress Updates or Real-Time Tracking? #
We understand that tracking your custom toy or collectible figure order is crucial for brands, designers, and IP owners who rely on timely production and delivery.
At Newmiho, we offer transparent order tracking and progress updates through WeCom (Enterprise WeChat) and email, ensuring you stay informed at every stage of your project.
1. Regular Progress Updates #
Once your order is confirmed, our project manager provides scheduled updates covering each key stage:
- Design & Prototyping: Confirmation of 3D modeling and prototype approval
- Mold Production: Status of mold creation and adjustments
- Mass Production: Updates on manufacturing, painting, and assembly
- Quality Inspection: Report on QC checks and final approval
- Packaging & Shipping: Notification of packaging completion and shipment details
Updates are sent directly via WeCom (Enterprise WeChat) or email, whichever you prefer.
2. Real-Time Tracking Options #
For certain clients or large-scale projects, we provide enhanced visibility:
- Photo or video updates of production and painting progress
- Instant notifications for milestone completions
- Direct communication with your project manager via WeCom
This ensures you can see exactly where your order is and respond immediately if approvals or adjustments are needed.
3. Benefits of Our Order Tracking #
With our WeCom and email tracking system, you get:
- 🔹 Peace of mind knowing your order is on schedule
- 🔹 Better planning for marketing campaigns, launches, or shipping
- 🔹 Immediate communication for approvals or questions
- 🔹 Full transparency from concept to delivery
Our goal is to keep all clients informed without delays, combining professionalism with convenience.
4. How to Access Updates #
To start tracking your order:
- Confirm your order and approve your design/prototype
- Receive WeCom group or email notifications with progress updates
- Communicate directly with your project manager for any questions
- Receive photos, videos, and milestone reports to review production status
5. Contact Us #
Have questions about your order or want to set up regular updates?
📩 Email us: stella@newmiho.com
💬 WeCom: We’ll invite you to your project group for real-time updates.
With our system, you never have to guess where your custom toy or figure is in production — transparency and timely communication are guaranteed.
